Help Center

1. Estimated delivery date

Orders are shipped within 1-4 days. Once they are shipped, a confirmation email including tracking number(s) for your order will be sent automatically. The overall shipping time is 14-25 days. Depending on several factors, the order might arrive earlier than expected or delays may occur.

2. Tracking the order 

You can track your order at any time simply by clicking the link in the shipping confirmation email. 

3. Contact us

If your estimated delivery date has passed and you haven’t received your order, contact our Customer Care Team via email: info@waterloomademoiselle.com

In some cases, an order may be split into different packages for any of the following reasons:

• Weight limit. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
  
  
• An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
  
  
• Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
  

Order delays are sometimes inevitable. Common reasons for order delay:

• Billing and shipping addresses are not the same.
• Order is pending a credit approval and verification.
• A product is currently out of stock.
• An order which requires special customization.  
• Holiday occasions, weather, pandemics etc.

For more information about shipping during Covid-19, please click here.

Yes. In the case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 30 days from the moment it was received (the shipping fees will be payed by the customer). Please  contact us  within 3 days  after receiving the parcel, if you wish to be eligible for a return/refund. 

*Only defective or regular priced items can be fully refunded.